Disappointed service

Booked athe haor salon for 11th of Feb 25 for a full hair color. As agreed upon the day ofmaking appointment that the mahogany color will be done. Again on day if appointment i clarified if that color should last around 6 weeks. Before my next color. Was told yes. I asked abiut color shamppo and treatme t of red hair until next treatment and was told i could take the red shampoo but thecolor should just start fading around then. 1st wash wasdone 3 days after and had the usual red color bleed. By monday i noticed that it didnt lookas vibrant . By friday i queeied from husband if i was just imagining color running and hesaid henotices that the length if my hair had no color. Just the roots did. I went in on Wednesday 26th to show them that there was no color left . The lady that dis my hair said she told me that thecolor will be gone. Started to have a loud disagreement when the colleague called the manager. I understand that the red would fade but there was no red except for the root. And this within 14 days or.. The manager took picsand promised to call by friday with a way forward. I am still waiting for any response from them. Who spends R780 to have it gone withing 2weeks and be happy with that. On asking what maintenance is suggested as i also want to grow my hair i was advised to take the hair growth shampoo as i wouldnt need ro do a color shampoo atleast for another month. So i purchased the shampoo combo at an additional +- R600. No wonder that salon is always empty when i walk past. I'm more disappointed in myself in giving them a try.