Dis" gruntled" chem client

I am very mad at Dis-chem. I have been treated in a very unprofessional manner. I fetched a script and had to pay cash because they said my doctor isn't on the discovery list. I paid and then called my doctor and he confirmed that he was. When I called Dis-chem and told them they very avidly said it had nothing to do with them and didn't even bother to look into it. They said I had to call Discovery. So I did and before getting a consultant on the phone I had exhausted my airtime. Then I loaded some more airtime and eventually spoke to very friendly lady and she investigated my claim and said that Dis-chem had made a mistake by using a false Doctors name and practice number when entering the script. They have means to check this by asking the client for the doctors name before dispensing. We had to pay cash and there was no alternative. Maybe the dispensary made a mistake and were too arrogant to talk about and check with the client before they dispense. They were told our doctor was on the list and therefor had the opportunity to double check but to no avail. I find this attitude pathetic. Dischem dispensers need to put their clients needs before their own dis-ability. All of this could have been prevented by good communication and dischem could do some staff training in that department. My airtime has expired and fortunately there is HELLO PETER to express may "dis" may. If some one would like to send me a written event of what has happened they can else I have one word "good-luck" Dischem. Regards from a very disgruntled client.