Dis-chem Westgate

Appauling customer service , disgusting i know every company has policies but that doesn't give a right to treat customers like ****. I called to book for a child immunization of which I was told to come on Tuesday 8th of February when I get there I am told everyone at the clinic department they on training and they can't jump in to assist as there's to much paperwork first they say it's a walk in service mind you I had to leave early for work to commit to the schedule. Totally disgusting service at Dis-chem Westgate then the lady says I must make another plan or see where they won't assist me.