Dis-Chem very bad service

I have had no answer to the following careline Please escalate this complaint to top management and view the previous time that I complained It is sad that once again I visited the store and asked them to get baby safe for me this at the start of the week and to date I have not received a reply. The store is Dis-Chem Pharmacy Farrarmere The product is listed as a stock item on the internet