Dis-chem Southgate: refuse refund for perfume and rude manager

On Friday the 24th of November; I came to Dischem Southgate to replace my Versace perfume. I had a smaller empty bottle and purchased the exact same brand and type of perfume at Dischem. When I wore the pefume; it smelt like water.. There was no smell! And when I put my nose to the old bottle this had a scent; yet the new full bottle had no scent. I then proceeded to email the manager in order to organise to return the goods and to request a refund. He then told me that I should come to the store to get ths resolved. On Friday the 1st of December I went into the store in order to resolve this issue. When I got to the store and met up with Lwazi (the mnaager); he accused me of having brought back a **** and having sold me a real one, yet he had not investigated anything. In addition he questioned why I took a week to replace the bottle- and when I explained that I was travveling he said the following to me, ". "You are making excuses and we always experience this around this time." Lastly, when I went back with my sister to demand a refund as per your refund policy he said to my sister and I , "Voetsek."... I have sent him (Lwazi) the email below. As previously explained to you- the issue with the supplier is your problem as a manager and not mine as a consumer. In addition I have asked you several times to issue me with the revenue records as well as camera footage to prove that I had purchased the perfume from your store. As a manager you have treated me poorly as a customer. When I came on Friday to explain to you my issue... your first point of call was to accuse me as the customer of brinigng back a **** instead of investigating the matter. Secondly; when you questioned as to why I am only returning the perfume a week later and I explained to you that I went to Durban immediately after buying the perfume then travelled to Sasolburg, you exclaimed that, "You are making excuses and we always experience this around this time." I can furnish proof of my flights as well as proof of employment if need be. Thirdly; how dare you accuse me as a customer- you know nothing about me. Your role as a manager is to investigate to get to the root cause and a solution that is amicable for all parties; and not just yourself.

I don't think a store manager has any right to treat customers in this manner.I will not tolerate such treatment as a customer.