Dis Chem Souhgate

I am writing to express my extreme disappointment and outrage regarding the recent incident that occurred at your Dis-Chem branch located in Southgate.

On 3 May 2024, my daughter and three other individuals, were accused of theft without any evidence to support such allegations. Despite our repeated requests to review video footage, no one provided us with any proof of wrongdoing. Furthermore, it is appalling that not only was my daughter falsely accused, but three other innocent individuals were subjected to the same baseless accusations.

In response to these unfounded accusations, we cooperated fully by visiting both the local police station and Modeor to address the matter. However, no case was opened, yet we were unjustly pressured to pay R1200.00. To our dismay, upon further investigation, it was revealed that there was no record of any case against us in court.

The treatment we received at your establishment was utterly unacceptable. The manager displayed blatant rudeness, and the security personnel handled the situation in a rough and aggressive manner, which included grabbing and verbally abusing the accused individuals.

This experience has left us deeply distressed and has tarnished our perception of your company. It is clear that Dis-Chem Southgate lacks professionalism, integrity, and respect for its customers. As a result, I am pursuing legal action against your establishment to seek justice for the wrongful accusations and the emotional distress caused.

I am also compelled to share our experience on various social media platforms, including TikTok, to warn others about the appalling treatment they may encounter at Dis-Chem Southgate. Furthermore, I will ensure that this matter receives the attention it deserves until appropriate action is taken.

It is my sincere hope that you will take immediate steps to address this matter and prevent similar incidents from occurring in the future. Your prompt response to this email is expected.