Dis-Chem Rynfield Terrace ( Poor Customer Service & Bad Attitude)

I am writing to raise a concern about the service I received at Dis-Chem Rynfield Terrace dispensary on 17 April 2026.

On that day, I visited Dis-Chem to collect medication for my wife using a valid prescription. I was assisted by a young male staff member who, unfortunately, refused to provide the prescribed medication and insisted that I make a payment, despite my explanation that my wife’s medical aid covered the cost in full. After a prolonged discussion, I left without the necessary medication i was only given over-the-counter items. As a result, my wife had to endure unnecessary pain that evening.

The following day, I returned with my wife and was assisted by a different staff member. On this occasion, we received the prescribed medication without any issue or additional payment, confirming that the medical aid did in fact cover the cost.

On 21 April 2026, I returned to the store and found the same staff member on duty. I approached him to explain what had happened and to highlight that I had been assisted the next day without paying the amount he had insisted on. His response was dismissive and unprofessional. He said, “Did you get your meds though?” then i said yes and later added, “So what do you want? You got your medicine.”

I explained that I was not there to argue, but simply expected an apology for the inconvenience caused—especially since his actions resulted in me having to make an additional trip and delayed my wife’s treatment. I also pointed out that even when his supervisor had asked whether I had a prescription, he incorrectly stated no he only wanted over the counter.

I subsequently raised the matter with the store manager. However, I was disappointed by the lack of concern shown, as no effort was made to address the situation or resolve the issue appropriately. The manager asked me for my numbers to this day i haven't received any call from the store.

I believe this matter reflects poor customer service and a lack of accountability. I kindly request that this complaint be taken seriously and that appropriate steps are taken to ensure better service in the future.