Dis-Chem Pharmacists who care? I don’t think so.

<p>I have recently experience terrible service from the Dis-Chem in Northgate shopping centre, in particular from one manager, Vanessa Krog.</p> <p>I purchased a Biogen Magnesium 60+30 Value Pack bundle. <br />When i took the magnesium supplement i experienced a reaction, that felt like mild food poisoning, i had a stomach ache, sensitive skin and a runny nose, enough of a reaction that i had to lie down for approximately 30 minutes. The symptoms lasted all day.</p> <p>I thought that i was just sick, but then this happened again the next day. realising that there was something up with the pills i stopped taking them.<br />About 2 weeks later i took one again to test if it wasn’t just a cold or flu. Sure enough i experienced exactly the same symptoms.</p> <p>I took the one bottle back on the 3rd of September, the lady at the Returns counter said that i needed to bring both bottle back as they were a part of a pack, as this was inconvenient i asked to see the manager, Vanessa Krog, who informed me first, that she was not able to refund me as the package was opened. <br />I explained the situation and she reluctantly agreed and said that i should bring in both bottles. Thats fair enough, however, she had an antagonistic attitude and was dismissive of my claim that the tablets had affected me in that way.</p> <p>I returned to Dis-Chem today Saturday 24 September, with both bottles of the value pack.<br />Again i was directed to Vanessa Krog, who asked me what the issue was, I explained that i had had a reaction and that i suspected the tablets may be contaminated. <br />She was again dismissive and said that it was just magnesium tablets and couldn’t be contaminated.<br />She then turned away from me as i was explaining my symptoms and informed the Returns lady to refund me.</p> <p>wow!!!<br />Dis-Chem Pharmacists who care? I don’t think so.</p> <p>I haven’t had that level of poor service in a long time.<br />I have been a loyal customer of Dis-Chem for many years, but after my experience with Vanessa Krog that ends today. I still needed to get some goods today and the only thing that stopped my from going across the mall to Clicks was the fact that Dis-Chem did not give me a cash refund.</p> <p>Vanessa Krog has one of the worst attitudes i have ever seen in retail, she should not be customer facing, put her in the store room, far, far, far away from your customers. She is hurting your business.<br />For R175.70 she has lost you a customer, think of it this way, i ended up spending R451.72 today, that is R276.02 more than what i payed for the Biogen pack, surely she can put it together that if she shows a customer "good will” the customer will continue to be just that, a customer. Perhaps more importantly, Vanessa Krog should be thinking about contamination of the product and logging a call with the supplier at a minimum, to see if there is a trend.<br />I take magnesium supplements all the time as i am a runner, and i have never had that reaction before.</p> <p>For Vanessa Krog to be so dismissive is not good for Dis-Chem and Dis-Chems customers.<br />Do yourselves a favour and do one or all of these things:<br />1. Send her on basic customer training<br />2. Put her in a store room and let her only interaction be with a spreadsheet<br />3. or just give her a hug.</p>