Dis-chem online store. A BIG JOKE

Below is an email thread of me trying to get assistance from dischem with an online purchase. so much for assisting with my order. I had to walk into the store to buy my essentials when I had ordered them online and careline was not attending to my issue corrector. its going to be nearly 7 days. Dont bother yourselves with shopping on dischem online. Just walk into the store and further, find things out of stock. -------------------------------------------------------------------------------------------- Reabetswe Tshetlo 08:40 (0 minutes ago) to careline

Hi

Honestly?

---------- Forwarded message --------- From: Rea <> Date: Sun, 26 Apr 2020 at 03:10 Subject: Re: [ Ticket: *** ] Your Dis-Chem order confirmation!!!!!!!!!! To: <***>

You are replying 3 days later and you are STILL escalating meaning I must wait even longer. This is a truly joke in the yer 2020 for an online store, what is the point.

On Sat, 25 Apr 2020 at 15:48, <***> wrote: Good day

Thank you for taking time to contact us and apologies for the delayed response.

I have escalated the below to the online team and they will be in contact with you.

Kind regards

Sophy

From: Sent: April 24 04:22:45 PM To:*** Subject: Fwd: Your Dis-Chem order confirmation!!!!!!!!!!

Hi

Really 48 hours and no response to the below!!! So much for you guys being essential service your online store really dissatisfying.

---------- Forwarded message --------- From: Rea<> Date: Wed, 22 Apr 2020 at 19:26 Subject: Fwd: Your Dis-Chem order confirmation To: <***>

Hi Carelin

I attempted to pay for my order via visa/master card.

The total for my order is R1459.65 however when i want to actually process my payment its teling about R1600 and something.

Please assist.

Kind Regards

---------- Forwarded message --------- From: Dis-Chem Online <***> Date: Wed, 22 Apr 2020 at 19:16 Subject: Your Dis-Chem order confirmation To: <>

Dis-Chem Rea,

Thank you for your order from Dis-Chem. Once your package ships we will send you a tracking number. You can check the status of your order by logging into your account.

If you have questions about your order, you can email us at ***.

Your Order #680636 Placed on April 22, 2020 at 7:08:25 PM GMT+2

Billing Info

Payment Method Card Payments via PayU Shipping Method Free Shipping in 7-10 Working Days - You have items marked for delivery

Items Qty Price Eucerin Even Brighter Night Cream 50ml

Barcode: ***

1 R 339.95 Eucerin Dermo-purifyer Face Cleansing Gel 400ml

Barcode: ***

1 R 249.95 Eucerin Dermo-purifyer Skin Renewal Treatment 40ml

Barcode: ***

1 R 229.95 Eucerin Dermo-purifyer Face Scrub 100ml

Barcode: ***

1 R 159.95 Eucerin Dermo-purifyer Face Toner 200ml

Barcode: ***

1 R 169.95 Eucerin Dermo-purifyer Face Mattifying Fluid 50ml

Barcode: ***

1 R 229.95 Eucerin Lip Balm 10ml

Barcode: ***

1 R 79.95 Subtotal R 1,459.65 Shipping & Handling R 0.00 Grand Total (Excl.Tax) R 1,269.27 VAT R 190.38 Grand Total (Incl.Tax) R 1,459.***43Dis-Chem Gauteng South Africa -- Kind Regards Rea