Dis-Chem Online Ordering is Very Poor

This is a review of DIs-Chem Online Ordering.

I ordered items (3 boxes of syringes) online because the website showed that my local Dischem did not have stock. Several stores in the greater area showed stock in the form of Very Low Stock and In Stock.

After 3 days, I phoned to follow up. The number on the email, while taking you to a call centre cannot really help as they have to contact your local store to find out what is happening to the order.

The lady at Cresta Online Orders (I was transferred there) said she can't find stock in any of the stores so there are no goods to deliver. It would take several days to find out if they can get the items ordered 3 units. She said she had tried to phone me multiple times but my phone went to voice mail. This was not true as I received no missed calls or no SMS's advising of missed calls. I don't like being **** to.

She also advised me that Very Low Stock actually means No Stock. I find this also untruthful.

Going back online I told her which stores nearby are showing In Stock. She said she would follow up and let me know next week. This was patently unacceptable. She changed her mind to call me back that day.

Dis-Chem online clearly is very poor. Stock quantities can't be re**** on. The desire to source the item I had paid for seems non existent.

Don't use Dis-Chem for online orders. Either buy is store or buy elsewhere.