Dis-chem has sunk to an unacceptable level

Years ago I would never have thought that Dischem would sink to this level.I approached a surly, unfriendly pharmacist attendant. Two out of the three medicines prescribed were only available as a generic. All three were dispensed to me by a private pharmacy. Recently, on two occasions, there was a shortage of my medication and I was promised the balance would be delivered. It was not. I email my chronic medication timeously and it is never ready. I now don;'t expect it to be ready. I find it most disturbing when the cashiers shout at each other from one side of the shop to the other.