Dis-Chem has lost a loyal customer due to an inability to be customer centric

I made an order with Dis-Chem on the 22nd March 2020, using their online facility. Important to note, this was 4 days prior to official lockdown. By 1st April, I had not received any notification or communication, and furthermore their "careline" telephone number as well as their "careline" email DOESNT work. You will sit for hours with ZERO response. Ive emailed the email well over ten times, have to date received one response and that was to tell me that someone will contact me. Of course no one ever did. The order eventually arrived at my elderly parents house on the 14th APRIL 2020. (I reside in Cape Town, and made use of this service to assist my parents). Upon receiving the order (which I had paid for in FULL on the 22nd March @ roughly 1k), the MAIN item (main medicine my mother needed since end of March) being a CBD oil, was not in the package!!! That item alone costed R500. What was in the package was vicks vaporub, body cream, soap, vitamins and paracetamol. ALL items I could of purchased via PicknPay or Checkers and im 150% sure would have taken less than the 3 and a half weeks this order took. Its DISGUSTING. I have today attempted to call the dischem branch (Nicolway) as well as the careline 6 x each and NO ANSWER. I want my MONEY back. This Covid has shown me that some companies cannot rise to the occasion of the 4th industrial revolution. Dis-chem has lost me as a customer. I will only use clicks and any other independent pharmacy going forward.