Dis-Chem Goldfield Mall

Wow what a sad experience from Dis-Chem Goldfields this morning. I’m a recent first time mom who needed assistance with breast pumps 2 days ago. I was advised and assisted by a Michelle in the baby department. I chose and paid for a pump in the store, I got home and opened the package only to find that the pump would not be practical for me to use at such an early stage in my pregnancy/early birth. So I took it back to the store to exchange it. I get there and I’m being told that there is a refund policy against breast pumps since Covid-19 which I understand. So I explain to the Trainee Store Manager that I’m a first time mom hence I needed assistance from the beginning. There were no information boards of the return policy visible and the lady that assisted me did not inform me of the return policy. So she explained that the information boards were taken down a couple of days before. So they then turn to the returned package, saying that the package is not in the same state that I bought it? I explain again that had I known I would have taken care of the package better. It seems as if they were just looking for excuses not to return the product. So I’m really wondering what ever happened to the Dis-Chem customer service that I’ve always known to keep the customer happy? What a disappointment!