Dis-Chem giving me the run around for my order.

Placed an order with Dis-Chem 2 weeks ago; it has gone from the driver is collecting stock to trying to shove a refund down my throat. The products are available in stores but my online order cannot be fulfilled. Getting feedback is a nightmare because I have to constantly follow up, no one at Dis-Chem has felt the need to communicate. This is very disappointing and a huge inconvenience!