Dis-Chem, Disservice (at Cape Gate Shopping Centre)

I asked for a simple health product and was referred back and forth between three staff members *twice*, none of whom seemed to know their own product aisles. One staff member looked half-asleep on her feet, while a young man was far more interested in hanging out and chatting with his five colleagues than assisting customers — all right in front of us during working hours.

A week later, another incident: I stood in the self-medication queue while staff members lingered nearby but never bothered to assist. Customers literally ended up staring at each other, waiting to see who would be helped first. No one won — because no one showed up. I eventually left without being assisted.

Cape Gate Dis-Chem, you cannot afford this level of service. Wake up. Get a professional team that actually wants to work and appreciates the customers — and the money we are ready to spend on products you apparently don’t even know are in your store.

I won’t be returning. Go Clicks!