Dis-Chem dispenses incorrect medication and refused to refund me without conditions

Dis-Chem incorrectly provided over R5,000 worth of schedule 5 medication to my wife which was meant for a different person, which made my wife incredibly sick, for almost a month. The medication dispensed clearly states on the receipts that it was for Mrs Webster. When I raised this with Dis-Chem, they eventually apologised for the error (still getting the name wrong). All I asked for was a refund for the medication and they sent me an "Ex Gracia" letter to sign. All the letter was an offer to pay (less than...by my calculation) for the medication that I had paid for and then the rest of the document was not admitting that they had made any error (which they had as per the signed dispensary note), and then a further section, in which I was to absolve them of any responsibility for dispensing the incorrect medication.

All this "Ex Gracia" letter was was a big Dis-Chem Cover my Ass letter. The attitude of we admit no wrong, and you need to sign this to get your money back, shows that the apology for the mistake and the illness that it caused was pure lip-service.

Very disappointed, very upset with Dis-Chem and their attitude to their customers