Dis-chem cornubia dispensary

I've recently moved from the south coast of Durban to the North. Had visited my GP and had a script I needed to query, Called the cornubia branch (which is now the closest to me),trying to get through to the dispensary, call was either picked up and put down again or continuously rang with no answer, There was a voice message service available so I left a voice message with no response,eventually a couple days later I managed to get to the pharmacy waited in line for over 15 minutes with only two pharmacy assistants working the desk while others were at the back. The telephone continuously Rang with no one answering it, seems volume was turned down as to not disturb the staff. What I'm trying to understand and still don't is, the dispensary is dealing with medication , people's health, some people's lives and quality of life depend on these Meds, are the calls quering this not important??? I wouldn't call a pharmacy , the dispensary or a medical practice to order flowers but maybe you guys should start sell flowers because I may just die waiting for your staff to answer the phone.