Dis-Chem changes medication delivery requirements without proper communication – poor customer service

Dis-Chem has changed its prescription submission requirements for Discovery Medical Aid medication deliveries without adequately communicating the change to customers. Previously, I could upload my prescription through the app and hand the original to the delivery driver. I am now being required to physically submit the original prescription at the pharmacy before delivery can proceed.

My concern is compounded by the dismissive response I received when questioning this change, namely that I should move to another service provider if I am unwilling to comply.

I am seeking clarity on the changed requirements, assistance with my current medication order, accountability for the customer service experience and a practical solution that allows me to continue receiving my medication without unnecessary inconvenience.