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melodypheiffer M

1 reviews | Active since Jan 2017

07 May 2020, 15:00

Dis-chem Careline and Online comes through for me!

Hi, I'm so happy to say that after a 4-week struggle, my loyalty benefit card is linked to my online account and the points pop up when I log in. Thanks so much to DAWN on the careline for all the time and effort spent trying to resolve this. NTOKOZO from Online was also wonderful in reimbursing me with points outstanding. Other than the points and card issue, I loved ordering online and will continue to do so once this whole virus thing is over as it is so quick and efficient! Thank you for your patience and grace in dealing with a disgruntled customer. I was so frustrated and I think the manner in which you responded to me is an example and a lesson for me to keep my cool in such situations. Stay safe and happy during these strange times! Melody P

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