Dis-Chem Berea not great

For years we only had one outlet in East London. I've had to bite my lip with poor service, but since it was the only one, I hung in there. I was delighted to see the new Berea store open. It is a short walk away from my home and closes at 8pm. I've popped in there every 2nd or third day for nearly 2 weeks, and I'm sad to say Dis-Chem, you've lost me as a customer. Walking in the door it looks like a ****a shop with all the washing powder....enough to aggravate my sinuses. The (few) staff are sullen and slow and there are so many complaints from people trying to get through telephonically, via social media, etc, and have their scripts and meds attended to. This store is WAY below the often low standards of service at the Hemingways store.