Dineo - Bad customer service.

I called the customer care helpline (online team) on the 30th of March 2022. I was assisted by a lady named Dineo. The problem was that the system would not take my voucher. She had advised that she would get back to me by COB. When i asked for her surname, she hesitated and said she was the only Dineo in their section.

Dineo has not called me back, till today. Even after I called again the following day asking to speak to her. I was told she was on lunch and would call back. Its been exactly a week now, I am yet to receive a call.

Dineo, when you commit to a customer, please make sure you deliver. It is unprofessional that I, the customer in need must be the one running after you to assist me.

My query was sorted out by a wonderful young man, whose name I unfortunately cannot remember.