Delivery Services

I had arranged a delivery of my chronic medication via Dischem, Pinecrest, Pinetown of Friday 8th January 2021 for delivery on Monday 11th January 2021. I had sufficient medication to last me until delivery on Monday. However, by 14h30 I had not received my delivery. I called Dischem to check on delivery and was transferred to Numsa in the dispensary. She assured me that she would follow-up and call me back. Needless to say I didn't receive the call. I called again this morning at 09h03 to follow-up, spoke to Numsa who asked me to hold. A male person took the call, apologised and assured me I would get delivery today. Followed up again at 15h15, again spoke to Numsa and asked about my delivery. Again asked to hold and a female comes back and tells me my parcel is still there and marked for urgent delivery. I asked what the hold up was in that I had requested delivery on Friday already and have now run out of chronic medication. She again apologised and would follow up with the driver as to where he was and my 'urgent' delivery. Now 16h00, no call from Dischem and no delivery. Very poor service from Dischem ,Pinecrest as I had done what was needed to get delivery and the fact that I am now without chronic medication and am disabled and not able to just get in my car and collect myself. If Dischem is going to offer a delivery service be sure that this service can be provided.