DELIVERY SERVICE COMPLAINT

On 19 Feb 2025 Dischem Clearwater Mall delivered my mum's medication around 10am at our home. The driver Dorah Bob, instead of stopping in our drive way she drove into our gate. There are damages to our gate, gate motor and the rail. It's a month later and I still waiting for Dischem to repair my gate. I have been in contact with Jan and George at Dischem Clearwater, they tell me that they cannot help me as they outsource their delivery service. Jan and George asked me to contact Picup, which is the delivery company that is used by Dischem. I spoke to Thomas at Picup and he tells that they too outsource their drivers. I am given the run around and passed from person to person by both Dischem and Picup. No bothers to contact me to give any feedback or update. I have constantly contact Dischem and Picup. Picup tells me to contact Dischem for feedback and Dischem tells me to contact Picup for my claim.

I am really tired of being pushed from pillar to post. BOTH Dischem nor Picup wants to take responsibility for the repairs of my gate.

The gate motor is not working, its on manual. We cannot lock our gate and this there is a huge securiy risk for us at home because anyone can open the gate and walk into our yard.

Dischem need to repair my gate because as far as I am concerned you made the delivery. If you outsourced that service, that had nothing to do with me. I am customer of Dischem and NOT Picup.