Delivery Late and Service Terrible

<p>After the 4th time having bad experience with Dis-Chem Dispensary at Retail Crossing on Hendrik Potgieter Road, I finally decided to complain!!!</p> <p> </p> <p>I tried to handle it in a well mannered way, but I just had enough!!</p> <p> </p> <p>Whenever I send a prescription via fax to them (that is the first option they give you) they "apparently" never received the prescription (this happened 3 times in a row), then they give you the e-mail address to send your prescription (why they don't give this in the first place, because they seem to always have problems with their fax). In the end you end up waiting about 3 - 4 days for your medication to be delivered.</p> <p> </p> <p>The third time I had this problem, I also waited a whole week for my medication, only to be phoned the Sunday when I was told that no-one actually prepared my package at all (which was 5 days after I initially send the prescription), I told the guy how upset I was. He told me that he will prepare the package for delivery first thing Monday morning. Monday still no package. Tuesday I phoned the manager, explained to her what happened, she told me that the package actually do say that it is for urgent delivery but was never delivered. She made sure I got my package the same day.</p> <p> </p> <p>Now for the fourth time, e-mailed prescription to them on the 31st of January.</p> <p>I was only phoned the next day, told that they do not have any delivery guys for 2 weeks. I asked if they could ask one of their other branches to deliver. The lady said she will ask Dis-Chem at Clearwater Mall to deliver and will probably be delivered by the next day. It is now Friday the 3rd of February already. I have not heard anything from them. I have sent an e-mail AGAIN, telling them that I will take this further.</p> <p> </p> <p>Everytime there is a problem I have to phone THEM, they do not put in some effort to sort out a problem.</p> <p> </p> <p>I am now fed up with them, had numerous problems..... and it just keeps on happening.</p> <p>They just do not go the extra mile for their customers!!!</p>