Defective Product Referred to Customer Care

Phoned today to complain about the defective product that I bought form Dischem La Lucia. Initially wanted to phone the actual manufacturer but there contact details on their product and website are incorrect. Dischem Call Centre told me that I must take the porduct back to the store. I said that I don't believe that I should have to do so as that means I must be inconvenienced further. I suggested that somebody come and fetch the defective product from me. I was asked how far I lived from a store, so I said that it was irrelevant. It other words, it seemed likely that if I was close, they may try and do something but if I lived 100 km's away, they would not and then still make the onus on me to take it back to store. When I pointed this out, I was told this is how it works, I have to take it back to the sotre. I then said they should rather give me the correct contact details of the Manufacturer. The woman then took my details and said she would revert to me. She was very put out that I would decline to take the product back to the store.