Customers to pull displays and pull out tags to see if it is in corre t places

The mail below was sent to the careline regarding the manager and Tracy informed me that she would send the mail to the store so that the manager can assist. If the manager could not assist when she was in front of me, how is she supposed to now assist? Mail sent on Friday. Still waiting for the manager to assist as no response received.

Good day

I had picked up the 32 lens wipes as per the photo and the price in front of that was R27.95 along with my other purchases and proceeded to the till to make payment.

The wipes scanned at R74.95. I informed the cashier of the price I had seen.

I reached the isle before the cashier and pointed this out to her. Please take note of the display in front of the lens wipes where you have to be super thin or move the display in order to see anything.

The cashier took out the price and read it out and stated that this was for the 30's. I asked her to place the price back where she took it out from and call the store manager.

Please note, there is no price of R74.95 anywhere near this display.

Eugene Ngcobo and Manjoo sundraj did come and have a look. I even laughed with them and Euguene had left. Manjoo then stated that the description stated otherwise.

When asked where the price for R74.95 was, she obviously could not find it as it never was there. Please feel free to go and look at your cameras to see if I had interfered with your pricing.

I am unfortunately not thin and in order for me, as Manjoo explained, which was pathetic, I was to bend down, pull out the price and read the description. This, after I explained to her that in order for me to do this, I would have to move all their displays in front of the item as shown in the pictures.

Dischem, is this what you want us as customers to do? Do you want me as a customer to move your display of heaters and roll ons and bend down on my hands and knees to see the description placed in front of an item?

She insisted that there was no price for that item but as you can see from the pics there are prices in front of every item, which was pointed out to her.

She refused to give me the item at the price I have seen so why have that price there? Do your managers not do price checks and walk around the store on a daily basis.

Strangely enough, I went to your dispensary and the pharmacist commented as to why I travel all the way to dischem watercrest for my medication and I told him that I go there because I get good customer service.

Musgrave Manager Manjoo needs training on customer services and the CPA.

I will be taking this further as to what Dischem expects me as a customer to do before I go to the tillpoint. People need to be aware of what dischem stands for.

Really disappointed with the disgusting reply from your Manager Manjoo Sundraj