customer service

experiencing terrible customer service with regards to the handling of FITBIT device handed in 18 days ago, was assured of a refund but still no feedback. escalated to the store manager Thulani who says he does not know anything of it and he's not dealing with the issue. this device has been having issues and is the 3rd time it's been returned. FITBIT has confirmed the device is indeed faulty so now after a costly purchase, no device and no refund being issued. feedback will be given to consumer watch.