CUSTOMER CONSULTANT WHO DOES NOT KNOW MUCH ABOUT CUSTOMERS

I booked online for a Discovery vitality health check and went in for my appointment. The lady at the front desk of the clinic indicated that she could not see my booking and told me what I should have done which is call them to book or come to the store to book. I tried to tell her, her name is Kootso Mokgatlhe (customer consultant), that I have an sms confirming my booking and that vitality said that I can book online. She was not bothered and I told her that I don't like the manner in which she is speaking to me and her body language. She left me speaking and went on to assist other customers. I therefore requested to see the manager, who came, he's a white male. I explained to him what happened and he too was not bothered, maybe if I was white he would have taken my concerns seriously. Needless to say, I did manage to do my health check. The nurse was very sweet and she actually, after requesting that I show her my booking confirmation, realised that my booking was actually for the following day. Had Kootso been patient enough for me to show her my sms, the above could have been avoided.