COMPLAINTS handled properly ARE an OPPORTUNITY to Cement a Client for LIFE

My wife took quite a bit of trouble to put her on line order together, 60minutes plus. There was an issue with the website on medicines & the staple paper products re delivery.As seniors who vulnerable under cover, we are not going out. It was absolutely impossible to get any answers from calls or emails.The convenience of browsing the isles and hand selecting bulk Salmon Oil tablets, doing the price comparison etc. Is not possible on line obviously. But the total lack of client service in any shape or form on either the website or your telephones, means that we wont be using your services again! If you are serious, employ staff and pay them well and train them better. I am still in customer service as a Tour leader. If I performed like you do, I would not ever get a client to step into my vehicle again!