Complaint regarding Dis-Chem Three Rivers

I am writing to formally lodge a complaint against Pharmacist Dirk du Plessis at Dis-Chem Three Rivers regarding his rude and unhelpful behavior towards me. I am deeply disappointed with the lack of professionalism and empathy displayed by Mr. du Plessis during my recent interaction with him.

To provide some context, before my doctor went on pension, he provided me with a script for my chronic medication, valid for a period of six months. I entrusted this script to Dis-Chem Three Rivers, requesting them to load it into their system for future refills. However, when I went to collect my chronic medication, Mr. du Plessis informed me that he could not dispense it as the script had expired. I was shocked to learn that they had failed to load the new script into their system.

What was more frustrating was Mr. du Plessis's dismissive attitude throughout our conversation. He made no effort to suggest checking the file where scripts are kept for future reference. Instead, he demanded that I go back to my doctor to obtain a new script. When I expressed my concerns about discontinuing my chronic anti-depression medication, he responded rudely and belittled my request. It was only after my persistence that he reluctantly agreed to check the file, but he claimed that I could not speak to the manager as she was on leave.

I find it unacceptable that there was no designated person in charge in the absence of the manager. To add insult to injury, Mr. du Plessis informed me that he would ask the manager, who was supposedly on leave, to call me. This lack of accountability and the dismissive behavior of Mr. du Plessis only exacerbated my frustration.

Furthermore, when I asked if I could purchase a single anti-depression pill until I obtained a new script, Mr. du Plessis refused, citing uncer*****y about my prescription. It is important to note that I have been obtaining this medication exclusively from Dis-Chem Three Rivers for several years without any issues. It is disheartening to see the lack of consideration and compassion displayed by Mr. du Plessis towards a long-standing customer.

I am not the only customer who has experienced such unhelpful and rude behavior from the pharmacist at Three Rivers Dis-Chem. Several months ago, there were other customers who also expressed their dissatisfaction with the Dis-chem Three Rivers pharmacist's conduct. It is evident that there is a recurring issue that needs to be addressed promptly.

I kindly request your intervention in this matter. I hope that Hello Peter can investigate this complaint thoroughly and take appropriate action to rectify the situation. I believe it is crucial to address the conduct of Mr. du Plessis and ensure that customers are treated with respect, empathy, and professionalism when seeking assistance with their healthcare needs.