Complaint: Refusal of Service

I am writing to express my deep disappointment and concern regarding an incident that occurred at the Dichem Modderfontein Pharmacy on the 3 July 2023 at around 13:30. I visited the pharmacy to collect medication on behalf of my sister, carrying her ID book and medical aid card as I had done prior. However, a pharmacy member by the name of Hesma Koen outrightly refused to assist me, citing that I was not the patient.

I have always followed the necessary procedures and provided the required documentation in the past without any issues. This sudden denial of service without a valid reason is both distressing and unacceptable. It is vital to note that my sister was unable to collect the medication herself.

I kindly request that you thoroughly investigate this matter and take appropriate action to ensure such incidents do not reoccur. Customers should not be treated with such disregard, especially when adhering to the pharmacy's protocols. I trust that you will address this issue promptly and provide me with an update on the steps taken to rectify the situation.