COMPLAINT RE NORWOOD BRANCH

I went to Dischem Norwood on Sunday 1 March 2020 to get the nail dryer which is advertised in their pamphlet for |R149,95. They did not have any stock and I was told to do a raincheck,. I spoke to a gentleman at customer service and filed in my details in the book. He told me the stock will be in on Tuesday afternoon and the other lady at customer service would call me when it arrived.

Needless to say I did not receive any call from them and went to the store at 5.45 pm on Tuesday 3 March. I was told the gentleman I originally spoke to was off and nobody knew if the stock had arrived. The lady at customer service called somebody else who was totally disinterested in helping me. I checked the shelf and there was not stock.

There seemed to be a complete disinterested and non caring attitude to assist customers. This is completely unprofessional and very poor service. So much for pharmacy who cares. They clearly do not care about their staff or customers. They only seem to care about the money they make.

I then phoned Dischem Blue bird and spoke to the manager who checked and advised me they did have stock and they would keep me one. He told me to ask for Beverley who would keep it for me.

On Wednesday morning at 8.30 I went to Dischem and spoke to Beverley. She had the item ready for me. She was extremely pleasant, helpful and very efficient. What a difference from the attitude at Norwood. Clearly Norwood need to send their staff for training in dealing with and satisfying customers.