Complaint missed used Points

I'm writing this complaint as there is no complaints email address on your website. I filled in a complaint on the Dischem website in the section where you asked me to complete 'Send us your feedback' on Wednesday 13 October 2021 but I still have not received acknowledgement or feedback for my complaint.

On Wednesday 13 October 2021 I was at the Glen Marais store. When I was paying I asked the teller to please tell me how many points I have,which she did. Then when it was time to make payment for my items, the teller asked me if I would like to use my points to pay with. I said 'NO'. If the teller was paying more attention to me, the customer and not talking to the teller next to me then maybe she would listen better. Even after I said NO she still processed my points for the payment.

The teller then advises me that she is unable to reserve the payment with my points and I have lost my points. This is unfair on me as the customer as I always save my point for December/January to help me through the festive session.

Surely a huge retailer store as yourselves has a process in place to reserve a transaction with points if that is what the customer would like.

I believe you Dischem are NOT treating your customers fairly. This was not a mistake on my side.

Maybe you should express to your teller that the customer comes first and should receive their full attention as I am providing the teller with my full attention!