Complaint- Discheme Magalies has confirmed that they have cancelled my online order on the 20th April 2025 through a telephonic conversation

Complaint- Discheme Magalies has confirmed that they have cancelled my online order on the 20th April 2025 through a telephonic conversation. I have also sent comms to discheme, customer service and others to no response. No call nothing and money has not yet been received. I have checked out with Guest and can’t trace the order when I create the account with the same email. Your Order #***