Complaint Dischem Gateway

Absolutely appalled by the service and behaviour received at Dischem Gateway.

We received the best news of our lives last year to find out we are expecting a baby, excitedly we went straight after the gynae appointment to Dischem in Gateway to get the pregnancy vitamins and things for the beginning of our journey.

We were helped by a lovely lady at the pharmacy who told us to register for the baby bag.

We registered our card in 13 October 2022 and bought the first R600 worth of things to qualify. We then visited after a few months after for the next lot of things.

Knowing that we qualified we awaited news 7 months later for our baby bag however nothing , we visited the Lalucia branch for stuff and a lovely lady said we've already qualified and the bag should be at the store we registered and made most purchases at.

When my husband called Gateway Dischem store manager Kamil, he had a dismisive rude approach and said they have a lot of bags in store and we now require proof of purchases or provide bank statements from 1 year ago.

These things were not explained to us and is not part of the qualifying criteria but the rude manager demanded that we prove our purchases as he cannot find anything.The store manager also informed my husband that the qualifying criteria had changed last year sometime which was never communicated to us in any form. He advised that he was busy and will call back in 1 hour which he never did and after numerous promised calls to my husband which never occurred.My husband had to call the store on 5 different occasions and each time the store manager promised to return the call and promised that he will sort it out as he had many bags at his store which he can simply hand over to my husband but with the approval of his regional manager l.When that didn't occur he made up all sorts of excuses and that's when he requested my husband provide his bank statements.

10 days later we have yet to receive a call from the store or any news about our baby bag.

I cannot believe that 1 store can inform us that everything is in order and the store we frequent demand proof and receipts. Top it off the manager claimed he came to our place of work within the mall to speak to my husband but he never did. We however called several times to no avail and were given the response that the regional manager is unavailable so we cannot be assisted.