Complaint

On the 22nd i went to collect my prescription at dis-chem but had a co-payment due, got to till asked if i could do scan to pay since I didn't have cash and didn't expect a bill, the lady said yes, i scanned to pay, on my side the payment went through but on her till it said unsuccessful, at that moment ny issue couldn't be resolved they than called a lady Sophie, she said she can't helo ahe need to wait for the next day to see if it went through on there side,she also said the head office will reverse it for me and will take 4 days i told her she is speaking **** because i work in thr bank and no the process, i dan went to Capitec to draw cash send and had to cone pay cash,she than came out of office that 2nd time and told me to write down nt name and number she will call me the next day, today is the 2nd day already and i still didn't receive feedback regarding my money..I asked for them to give me a letter so ny bank can remove the hold which they said they couldn't give me...They could havr just proceed the payment and give me casj coz that's wat other places do if such incidents happen.... I'm highly disappointed because today is Friday already and this happened Wednesday and still no feedback....