Complaint against Discem Southgate , Mr Anele Sinxadi

I lodged a complaint with a manager at Southgate Discem by the name of Anele Sinxadi on a second week of January 2019, regarding ***** on my medical aid. My ex wife bought medication under my name in false pretence which the matter was reported to Mr. Sinxadi who promised to reverse the amount after investigation. He called the perpetrator who asked him to go ahead and open a case of ***** against her. I kept on calling him until today, 1 February 2019 where he was so disrespectful and disregarded this matter and even got personal to tell me that I should learn to overcome my problems on my own as he put the phone down on me.

Problem is he only asked me now that he won't reverse the amount after 2 months of laying the complaint and again told me that I should go open a case myself. The manager has on many occasions proclaimed that it's within their mandate to hold the perpetrator accountable in such cases and would deal with the matter effectively.

I have a problem in dealing with a man who was put in a position of a manager but does not have customer centricity and cannot resolve customer issues for that matter.

Notwithstanding Discems policy but if I was alerted of this circumstances beforehand this could've not let to this complaint.

His arrogancy, attitude and lack of effeciency lead me to go to the store in person where a store manager, Mr Layton Ndolvu tried so hard to calm him down as we were going neck to neck with our voices so high.

I wonder if it's a case of his unprofessional behavior, lack of training or Discem itself employing wrong people on such h positions.

This is disgusting and your intervention is highly appreciated.

Regards