Complaint about Poor Customer Service

Dear Sir/Madam,

I am writing to express my deep disappointment with the customer service I received at your Dichem South Coast Mall branch on Saturday, 13 May 2023. I had gone to your store to purchase La Roche Posay Effaclar (K), and upon arrival, I was assisted by a shop assistant by the name of Princes who deals with beauty products. While she helped me find the product I was looking for, she proceeded to ask me in a very arrogant voice and with a straight face if the product was for me. I politely rep**** that it was, and when I asked why she was asking, she went ahead to tell me that I needed advanced treatment because I had ***mentation, and it would be horrible if I were to buy the product. I found her behavior to be highly unprofessional, disrespectful, and shaming. I know my skin condition, and it is not her place to comment on it or make me feel inferior. When I tried to express my dissatisfaction with her remarks, she simply walked away while I was still talking to her. As a customer, I expect to be treated with respect and dignity by all your staff members, and this incident has left me feeling disappointed and disrespected. I hope that you will take the necessary measures to ensure that such incidents do not happen in the future. I would appreciate it if you could investigate this matter and take appropriate action against Princes, who was responsible for this unprofessional behavior. I also request that you provide your staff with adequate training on customer service, so that other customers do not have to experience the same kind of treatment that I did. I look forward to hearing from you soon regarding this matter