CHAOS NO SYSTEM

HERM**** BRANCE

5th January 2026

I stood then sat in a line for 2 hours this is not normal????

Are we in a Government Hospital that services are so bad????

Only 4 people to serve customers. Constant chatting and disappearing into the back. After 2 hours I was told there is no script for me I told her that I did bring in a new script. Very rude and told me to come back, looked for the manager and told her I renewed brought in a new script on the 30 October 2025. My Doctor is only back on Wednesday. Told to send in a picture of the new script to the WhatsApp number.

All WhatsApp messages Totally ignored. Only got my blood pressure and the heartburn tablets none of my other chronic.

Found out that not all my information was transferred to the new Dischem card so not all my history is on the new card. What a big mistake was not told that my history will be wiped. Important lessen DO NOT CHANGE YOUR CARD.

I then had to go stand in the self medication que for another hour as the assistant was chatting and diagnosing symptoms never knew he was qualified to be a male nurse or that he is a doctor why was the patient not referred to the sister in charge???? This is just not acceptable.

The WHOLE DISCHEM PHARMACY SYSTEM IS RUN LIKE A GOVERNMENT HOSPITAL BE PREPARED TO WAIT FOR UP TO 3 HOURS FOR SERVICE IN HERM****. NO AIR CON NO WATER LONG LONG WAITS LOST INFORMATION DUE TO SYSTEMS NOT WORKING AND NO CO-OPERATION FROM STAFF. ALSO THE STAFF AT THE TILLS IS A HUGE PROBLEM THEY LAUGH AND CHAT ALL DAY.

Another thing asking for a manager of the store. Bad News he/she is never available even when called over the mic most probaly clocks in and goes home comes back to clock out. Wish I can have this life.