Card not active

<p>I have had a loyalty card since 2007/2008. I realised that even though I spend anything between R600-R1000 with Dischem per points, the points are accumulating at a terribly low rate. I even tried to use my points on 25 Nov 2016 at the Dischem in Canal Walk and the teller showed me an error message which said "card not active." So here I am thinking that howcome no one else raised this at any of my previous store visits. But fine, I let it be. I went to the help desk gave them my details and I was told that only head office can fix this and that I would be contacted the following. I wasn't contacted. I went to a different help desk when I went to a Dishem at Cresta on 13 Dec 2016. Same story, still haven't been contacted. I been in and out of Dischem a number of times since the 25th of Nov 2016 and I have requested that this be sorted out twice already. Why should I be expected to ask again? Why does it take so long? I want my card sorted out ASAP or give me a new card. I spend way too much at Dischem everything and I want my shopping returns otherwise what is the point of filling my wallet with these loyalty cards? </p>