Beware ..Dischem charges for out of stock items and no refunds given to customers

On 21.11 2019....i ordered my stuff as usual from Dischem Inline. Items were all paid for in advance before delivery. If Dischem does not have stock the customer is still invoiced and never refunded. I phoned numerous times for my money or an evoucher to date nothing whatsoever as been done. In my eye this is downright *****