Baddest service drom Dischem

I cannot get threw to the dispensary at Verdi. I am always told that they are so busy they have no time for incoming cal;ls. Their call center is also closed. They are very quick to take my money, but that's where the service stops. Me and my wife are long time customers at the Verdi branch. I will switch over to Clicks as dischem does not need my business. Absolutely a waste of time. Would hate to depend on them in an emergency.