BAD SERVICES

I'm so disappointed on dischem Westgate branch. After ordering my medication online , i decided to go in because I was already out of meds. Onlt to get there just when im called in to the dispensary by a lady called Portia. immediately after i get to her she take a call from another client, assist that person hangs up has the call connected back to her again. In the same time she is getting my medical aid card to see my medication that am there to collect. So I'm starring at her to see how is she going to dispense for both me and the client on the phone. She asks me twice who the medication is for i told her its for myself. She then puts the client on hold and tells me OHH YOU HAVE SO MANY PROFILES! this is something i hear every single month i collect my medication, at some point im told this will be merged so i have one profile but clearly no one has really taken the time to merge these profiles. So she tells me the medical Aid is not paying for some medication the reason on the system says Ive already taken the meds so they wont pay for it. Im surprised because the very same medication in suppose take with the antidepressants which is the exsria is the mood stabilizer. nothing clicks in her brain that i mentioned ive already sent a request for ordering. Just when i get home with just the medication she could provide I get the OTP to advise meds were packed. Now im not going tothe store again i need someone to fix this and get me the rest of my medication. SHOULD THIS AFFECT MY APPROVALWITH THE MEDICAL AID YOU PEOPLE WILL BE IN FOR IT. THE EXPERIENCE WAS TERRIBLE THAT LADY LACKS TO JUST PROVIDE SERVICE NOTHING ELSE. i HOPE TO GET A CALL OR EMAIL BY TOMORROW TO FIX THIS