bad service untrained cashiers -i am angry and dissapointed

I am a regular customer at dischem and normally do all my purchases at the Century City store . In December 2017 I made a purchase at the store including medication to the value of about a R1000 when I got to the cashier she scanned all of my goods I gave her my card and made payment , it was in the Christmas season so the store was very busy and I could not wait to get out of the mall , so all I id was gave my card paid for my goods and left.

More than a year later I received a call from them saying I did not pay for my medication and that I owe them a R1000 I was so shocked that they only calling me now bout this because surely they must have noticed that very day after doing a cash up that the cashier was short on her till , last week I received another call from them saying that if I do not pay they are going to hand me over to their lawyers , they also sent me a text message saying they are going to hand me over to their lawyers . I am so upset and disappointed in them , they are now demanding a R1000 from me now of which do not have my financial status at that time was better but at the moment It has changed . I called the customer service team and and laid a complain last week and the lady advised that she would get the manager of that store to give me a call it is a week later and I received no call from any manager.

On wed I went into the Promenade store and spoke to one of the staff at the pharmacy and explained what happened and he advised that it is not my fault the cashier should have checked and made sure she scanned every item in the basket.

I am dsgusted in the service my family spend thousands at dischem every year and if this is the way they show how they value their customers then I really don't know.

Furthermore yesterday I spoke to a friend of mine whom I told the story only to find out that two week ago the same thing happened to her she was contacted to say she owes Dischem R49 for medication she did not pay , when she went to pay it the explanation was that the cashier did not scan the medication. So I think Dischem should take note of this matter and either introduce a new system , retrain their cashiers or just get other cashiers.

I am going to post my story on every available social media platform , this is just ridiculous.

I am angry and will not set my foot in dischem again and I will make sure I pass on the word.