Bad service received at Dis-Chem Garden Route Mall

Good day

I am writing this email to express my deep disappointment at the level of informal unprofessional service provided by L. Tywa today at the Pharmacy DIS-Chem Garden Route Mall.

The gentleman that assisted me had neither the decorum or the understanding of dealing with a customer who is looking for solutions. He was callous in handling my query for a liquid form of pain alleviant for an adult remarking on how the person was too old for not wanting to take pills. He further went on to ask for my details and repeatedly asked for my last name and address even when answered. He displayed a total disregard for my time, delicacy of handling my apparent frustration on how he was so unaffected by his actions, remarking that he too was tired when I advised him that I did not have the willpower to go back and forth with him and that I was quickly becoming frustrated. I then asked him for the pharmacy manager to report this matter, he asked what I was going to do with the manager.

This is not the service Dis-Chem provides to their consumers. He is not an ambassador of the brand. He was not even wearing an identifier, I saw his name on the script tag.

I will be making a formal complaint with the SAPC as well.