Bad Service from Dis-chem Table Bay Mall

Was at Dis-chem Table Bay Mall on Friday the 25th of the month and I complained via mail same day I didn't get the response. Today in the morning I called in to find out if the Store manager got the email which then he informed me that he was off he will check the emails and get back to me , I assume that he then took the complaint to the right department and the manager call me she didn't Apologize instead she asked me where did I get the store managers email and what did happen exact that day further assured me that even though I complained nobody is in trouble. I was not complaining to put anyone in trouble I was complaining because I was treated badly by her (Melissa Jacobs and her staff) . She continues telling me that they will look to the footage because there are cameras there then she will call me on to which steps to follow she didn't call me at 17h00 I call Melissa then she said I must give her 5 munites she will call me back she call me back and tell me they did view the camera with the store manager but they can't see properly at the cabinet the store manager orders her to call me and apologize regarding other staff members they will deal with them internal. I do not dispute that but I feel like they should have look to this matter and try to resolve it differently.

1. They put the wrong price to the perfume and refuse to give me with that price 2. Melissa as the manager in that department didn't even ask for my side of story . 3.Unathi as the consultant fail to assist me like a customer instead she try to put the blame on me after I personal ask her how much is the white diamond perfume, she gave me the wrong price she said it's 1000 which was also wrong . 4. The cashier Chesnay I almost slap her because when I tell her that I forgot my rewards card she gave me attitude that now she has to call for void .

I need dischem to take their perfume back and give me my money obviously they don't need it they can't embarrassed me like that and just pretend as if nothing happens I have to do follow up after plus minus 36 hours of sending the email and I have to do follow again after Melissa was reassuring me if I thought by send email was trying to put them in trouble I didn't succeeded . What is the consumer protection act said by the customer ? Why did they continues to put salt on the wound she was not apologetic neither she was showing any remorse for the way they treated me that day .