Bad service from Cosmetics Manager

I bought a perfume for my hubby on the 29thth afternoon, the morning of the 1st March I got to the store as it is not what my husband wanted for a swap. To my shock at the bad service I received from the manager, her name "Sun...." she could not assist. What puzzled me was that she wanted to assist with a swap as the service consultants "Kar... and Dal...." were helping with the voucher. Sun... told Dal.... in front of me that she is able to do a direct swap as the prices of the swap and the exchange was the same. Sun... changed her mind because of the voucher. This is unacceptable as was hopeful to be assisted. The return was still in a very excellent condition like I bought but maybe because of so.e other reasons that I cannot mention, she did not help me.

Piece of advise to Sun..., " Never lead a client on with positive feedback in front of the client and then do the total opposite of what you say".

I believe that had I been helped at another Dischem, this would have taken a better outcome. I do not want people/clients to be treated like this. We are good clients after all.

I did not put full names as I respect the people I wrote about. They are still good and I am just disappointed at the shocking and inappropriate way that my matter was handled. I just wanted a swap/exchange, not money back or anything.