Bad service fro. Dispensary Manager and pharmacist

@dischem meadowdale trying to get medication for my daughter,sytem said exceeded limit,explained they need to call discovery Andrea at the dischem said i should go call myself,Amith the pharmacist came & explained to him,he said "why should we call" (Dispensary manager)Bad service. I am so dissapointed. Andrea ended calling discovery and it went through, why did they turn me back.