BAD SERVICE AND ATITUDE

I would like to write about the terrible service I received at Dis-chem clinic centurion mall. I went there today for baby immunization, they never told me to bring the birth certificate, and it was not the first time I went there, the nurse that was called to hear me out was very arrogant and refused to help me, she is short with short hair, I didn't get her name. She told me to go back and get the birth certificate that time I came with two kids and I told her I took time off work I cannot go back, this was not the first time I got bad treatment, I complained at the *** help desk but nothing was done about my complaint