Bad service

<p>I made a purchase at Dischem Crossing centre on Tuesday and when I paid by credit card, I received a notification on my phone but the cashier said that there system had not receive a payment so she had to run the card with aother offline machine. I was not happy about this as I had received the notification but the cashier manager assured me that it would be reversed. I reluctantly accept this as she also said that it would be reversed by the bank by Thursday. On Sunday, when I check my statement, there was an amount charged to Dischem as well as another amount still sitting in the uncleared part of my account. I called Dischem and was told that I need to come into the store to sort it out. This meant I had to travel from outside Hazyview 90km to Nelspruit and whn I got there and when I asked how to solve this issue, firstly they said that it would be reversed and when I got demanding and asked for a senior manager, she then said that I had to call the bank and basically it was my responsiblity to sort it out, after they made the stuff up and that they would give me a number of my bank so I could ask them to reverse the charge. FIRSTLY WHY MUST I SORT OUT THEIR ****UP AND SECONDLY WHY COULD THEY HAVE NOT GIVEN ME THE NUMBER TO CALL AFTER THE INCIDENT SO i DID NOT HAVE TO DRIVE A ROUND TRIP OF 160KM TO BE TOLD THIS. BASICALLY DISCHEM HAS SAID IT IS MY PROBLEM AND THEY WASH THEIR HANDS OF IT. I WILL NEVER SHOP AT DISCHEM AGAIN.</p>